JC
Jason C
1 reviews | Active since Jun 2021
21 Jun 2021, 14:48
Did not recieve my buds I claimed 9 months ago.
Guys I'm done with Samsung, Last year when I upgraded to my A31 I claimed Galaxy buds+ I recieved a reference number everything, But still did not recieve my buds, they said I should send all details again to that verifysamung.. what so ever, In did send it again but they say there is an error my email cannot be delired to that address. So I'm done with samsung they say you can claim something but you never recieve it. !! Please help it's been 9 months I've been waiting
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Replies (3)
Samsung South Africa's replyOfficial
21 Jun 2021, 14:52 Good day Jason,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply21 Jun 2021, 14:52
Official
Good day Jason,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
JC
Jason C's updateReviewer Update
21 Jun 2021, 15:03If you need any documents or so please send your email so I can send it, Allthough I did send all Documents.
JC
Jason C's update21 Jun 2021, 15:03
Reviewer Update
If you need any documents or so please send your email so I can send it, Allthough I did send all Documents.
JC
Jason C's updateReviewer Update
21 Jun 2021, 15:07The reference Number there is, is the refernce number they send me for the Galaxy buds +
JC
Jason C's update21 Jun 2021, 15:07
Reviewer Update
The reference Number there is, is the refernce number they send me for the Galaxy buds +