MI
Mahomed I
1 reviews | Active since Feb 2025
26 Feb 2025, 09:31
Diabolical Samsung Service.
Bought a 75” tv online as a 3rd party. Tv was delivered by Skynet. Courier didn’t allow my partner to open and check the product. Just delivered and left. When the package was opened. Found the tv screen to be cracked. Contacted Samsung. Worst customer service ever. Email after email and no response. After almost 3 weeks get a call. They have refused to replace or repair the tv due to me being the 3rd party. I have documents showing that Samsung had acknowledged us as the buyer.
Now they are just giving me the run around. Samsung should be called ****SUNG !!!
WILL NEVER BUY A PRODUCT FROM THEM AGAIN BECAUSE OF THEIR NON EXISTENT CUSTOMER CARE!!!
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Samsung South Africa's replyOfficial
26 Feb 2025, 09:33Good day Mahomed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply26 Feb 2025, 09:33
Official
Good day Mahomed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM