1 reviews | Active since Sept 2015
Devious guarantee policy
The screen of my S4 cell phone was cracked I took it for replacement on the 26 Aug 2015. They said that the guarantee finished at midnight of the 25th Aug 2015. I bought the phone on the 26th Aug 2013. This is the most ridiculous devious clause I have ever encountered. To add insult to injury I had taken it on the 25th Aug 2015 and was told to return with the proof of purchase which I did the following morning. I thought that Samsung was a reputable upstanding company. My dealings with them was so disappointing. They had the phone for 2 weeks with no communication. I phoned several times, managers were not in or simply couldn't be bothered to return my call. Although I was liaising with them they phoned my daughter and told her that they could do nothing and that we had to pick up the phone. I am thoroughly disillusioned with Samsung!!!
Thank you for voicing your complaint to Samsung Electronics South Africa. We would like to follow this up for you and get back to you providing further feedback. We will be sure to gather more information and provide an update to you.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint to Samsung Electronics South Africa. We would like to follow this up for you and get back to you providing further feedback. We will be sure to gather more information and provide an update to you.
Kind Regards
Samsung South Africa
