1 reviews | Active since Nov 2017
Device to be fixed 4 times before accepting factory faults.
firstly it was Samsung refusing to exchange a faulty Tab 8, they refused and told me that the device must be fixed at list 4 times before they consider an exchange. they were actually saying the device must be out of warranty so they can charge for services. Then vodacom repairs in jabulani mall (an authorized samsung repair centre ) decided to keep my device for more than 3 months, in the mist the unit was rejected because they charged me more than 7800 for something that they should've fixed the 2nd time.
now i have a damaged device that must be fixed four times before samsung approves an exchange even if it has been booked for 3 times. vodacom gave me my device at a worse condition, your authorized repairs center.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM