Device ****** in Samsung's Care

On 13 June 2015 I took my black Samsung Galaxy Tablet 10.1 (2014) to the Brooklyn Samsung store for repairs. On 25 June 2015 I got a phone call to say the courier van transporting the device was hijacked! I was then contacted on Monday 29 June with details on replacing the device with a white version, even though my device that was ****** while in the care of Samsung was black. <br> <br> The agent then stated that she does not know how long it will take to procure a black device. She was supposed to call me back but didnt. I find this hard to believe as this is Samsung, how can you not procure your own products! The device that was taken from me was black and therefore i want the exact same device as a replacement as i hate the white device. If not then Samsung must give me the money for the device if you cant procure your own products.<br> <br> I also want the case number of the hijacking so I can get an affidavit in case any personal information of mine is retrieved from the device.<br> <br> I would also appreciate if this is done ASAP as it is very inconvenient not having the device!