mM
mohitlakha M

1 reviews | Active since Nov 2016

22 Nov 2016, 12:30

Device sent in for repairs 4 times and still not fixed.

<p>Booked device in for repairs for thr first time to repair faulty 'charging block' - only to realise it wasn't the phone that was faulty, but the charger itself. Received my device back with damaged and cracked screen , and was charged for repairing a faulty charging block that wasn't actually faulty to begin with.</p> <p> </p> <p>Sent the device in for the second time to repair the damages caused by incompetence at Samsung Smartcare. They took a few months to get this repair done, and sent it back to me. After using the device for not more than 24 hours, the screen started flickering and went blank as it did after the first repair.</p> <p> </p> <p>Sent the device in for the third time to fix the damages caused by Samsung Smartcare on my device's screen. Received it back another few months later, used it again for less than a day - and the screen was still faulty with the same problems as previously mentioned. Nothing was fixed, nothing had changed.</p> <p> </p> <p>Sent my device in for the fourth time. This time they took over 3 months to repair my device. Received it back, to realise that once again - it was not fixed, and the problem still persisted. Again, this was a problem that was initially caused by Samsung Smartcare.</p> <p> </p> <p>Each step along the line was trecherous due to the *********** and careless staff at Samsung Smartcare.</p> <p> </p> <p>Tried to contact Samsung Smartcare via three emails, and have not yet received a response.</p> <p> </p> <p>People dealt with:</p> ********** ********** ********** ********** ********** ********** <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Nov 2016, 15:59
Official

Good day Mohit,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Voice of customers division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***.

Kind Regards

Samsung SA