Device in for repairs

Worst service we have ever experienced from any company! We were promised our device would be done within 3-7 working days. (Device booked in 05/11/2017), it seems this will take 3-7 months now.. After phoning after mall of Africa Samsung branch, phoning your repair Centre in midrand, where nobody can get back to you, send you an email with an update, or even try to be helpful, I now give up. The people at the repair Centre are rude and unhelpful, the staff at mall of Africa are useless, I'm still waiting for a call back a month later.

If you can not repair the device I expect a full refund for the device or a voucher to the same value to purchase a new device, as we are leaving the country at the end of the week.

I'm sick and tired of your lack of service and empty promises. I hope this platform will get to the right people to solve this matter because I am tired of calling after an *********** service provider.