Despicable Service from Samsung

Unfortunately i habe to atleast select 1 star,if there was an option of Zero stars,i would give you a golden Zero star! i "had" a phone that started swelling just a few days before the warranty expired. i the took it in for repairs to an Authorise samsung repairer.i am waiting 2 months with a whole lot of trying to find out whats happening with the repair from the repair centre and from samsung, 1st the repair centre is waiting for the spares my wife hold the line they call the repairers and they have the part it will be done the next day. we thankful and then after that call we call the repair centre who the. says they dont have the part they waiting on samsung. and this still continues till today 2months later! i get an sms today to say its ready for collection, and when i get there they never sent the sms,samsung did and samsumg say they dont sent the smses the repairers do. now who do i believe? the repairers miraculously do have the part but waiting on samsungs Authorisation to repair under warranty. now what does that say? all this lies,passing the buck and running around! guess for what? "a battery" is this really Samsung? they are truly not worth their warranty! ive suffered a great loss during this time. im totally lost, where to next if Samsung cant even help, the agent that spoke to my wife was going to call me today. i suppose i can forget that too...... Samsung for crying out loud its your brand and its all about lies! "turn on tomorrow" more like who cares about tomorrow when you need to come back! Samsung SA trully inspiring the world! After being through this Samsung Can go Fly a kite!