DeskMan saves face for company

This is my 4th report to your website regarding the repair of my Samsung phone after being at the Hillfox smart care centre for 22 days. A gentleman named Siyabonga picked up on my second mail to you and started following up on the issue, very kind, professional and service oriented - Thank you sir!<br> I would also like to commend Urita at the smart care centre who eventually dealt with my requests on day 22 of the saga, her feedback was excellent. <br> Unfortunately i cannot say the same for top management at the smart care centre. Instead of helping, they were argumentative, shirked responsibility and looked for a scape goat, very unprofessional. It is sad that those in responsibility interact in such a way, but well done to those who still are customer oriented, as it would be, the person on the phone acting as a buffer to those who are actually responsible