Dented and Scratched Items from Samsung Sandton

Samsung refused to exchange damaged products, i.e. serif TV and soundbar. These items were collected in store. They checked the TV if it was working and that was it. The soundbar was never opened. On opening these items at home, they had dents. We were told it was the purchaser's responsibility to check them before living the store. It is unfortunate that a trusted brand like Samsung would give a customer more than 1 faulty item. The TV was the last one they had in store and the soundbar came from another store. This whole purchase seems to have been a deliberate disposal by Samsung of their last stock items.