JK
James K
1 reviews | Active since Sept 2015
21 Sept 2015, 09:27
Denied warranty due to cosmetic scratches
My phone had been giving me problems over the last month and would not charge above 83%, i've had the phone for a couple of months.So i took my phone to the Samsung care center in Century City. I have received a quote from them totalling R1858.20, bare in mind this phone costs barely over R4000 new. <br> <br> <br> \IMPACT DAMAGE ON BEZEL/REAR CASING"<br> <br> Details and cost: \""GH43-04381A BATTERY -R200.00<br> <br> MAINBOARD R1180.00<br> <br> STD REPAIR RATE: PHONE - OOW H/W REPAIR - R250<br> <br> This phone would put in a protective case the day i bought it"
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Replies (1)Samsung South Africa's replyOfficial
21 Sept 2015, 11:59Hello Jameskeen,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply21 Sept 2015, 11:59
Official
Hello Jameskeen,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
