HN
Hannah N
1 reviews | Active since Aug 2021
12 Aug 2021, 14:29
Delivery of Samsung tv
I have received shocking service from Samsung. I am beyond frustrated and utterly appalled by the customer service. I took out a contract with Vodacom last year October, the co tract stipulated that I would receive a Samsung tv within 6-8 weeks. It is now August 2021 and to my surprise I still have not received my tv. I have spoke with multiple consultants and emailed multiple times explaining my problem but nothing has been done. I cannot believe that a large reputable company like Samsung would delivery such unprofessionalism and complete disregard for their customer.
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Replies (2)
Samsung South Africa's replyOfficial
12 Aug 2021, 14:32Good day Hannah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Samsung South Africa's reply12 Aug 2021, 14:32
Official
Good day Hannah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
HN
Hannah N's updateReviewer Update
12 Aug 2021, 14:56Well I really do hope that this is resolved, as over the last few months of calling, I have been hearing the same response stating that my query has been escalated however there has been no outcome. This statement of escalation is insufficient and becomes invalid if nothing is attended to. I can list the names of the consultants I’ve spoken to, I can send screenshots of my emails, many times I have called a consultant and they have attempted to put me through to a manger and repeatedly I was never able to get through. Consultants have told me that they would call me back and I still have no been contacted. I am beyond frustrated and horrified by the service I am receiving and I really do hope that this can be resolved.
HN
Hannah N's update12 Aug 2021, 14:56
Reviewer Update
Well I really do hope that this is resolved, as over the last few months of calling, I have been hearing the same response stating that my query has been escalated however there has been no outcome. This statement of escalation is insufficient and becomes invalid if nothing is attended to. I can list the names of the consultants I’ve spoken to, I can send screenshots of my emails, many times I have called a consultant and they have attempted to put me through to a manger and repeatedly I was never able to get through. Consultants have told me that they would call me back and I still have no been contacted. I am beyond frustrated and horrified by the service I am receiving and I really do hope that this can be resolved.