TS
Taona S
1 reviews | Active since Oct 2015
13 Aug 2021, 15:36
Delivery of
Ref. no. 42BQSJDNC We have been waiting for the delivery of a 32" TV set bundled with a Galaxy Note 20 since October 2020. It is utterly unacceptable that every time we enquire about the delivery of the TV we are taken from pillar to post. We have spoken to "Comfort" the Promotions Manager has not been helpful in expediting the delivery of the TV or even committing to a delivery date.
We are absolutely LIVID!!! We have received no comfort from Comfort.
Please, resolve this.
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Samsung South Africa's replyOfficial
13 Aug 2021, 15:38 Good day Taona
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply13 Aug 2021, 15:38
Official
Good day Taona
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP