Delayed Response, Lack of Communication, Terrible Customer Service

On 28 Jul 2017 my Samsung Note 4 was handed in for Repairs at Samsung Smart Care Centre Canal Walk, today 28 September, two months later I have had no response or feedback as to when I will receive my phone. Note that full payment for repairs have been made when the phone was handed in since it is out of warranty and that is what Samsung requested from me.

The mere fact that two months later no one is able to service me or give me any feedback on the status is pathetic.

I demand feedback asap for this huge inconvenience caused due to the lack of professionalism and customer service.

I am also trying to contact Samsung today and after literally 10 attempts the call is cut off after I have been transferred to an extension. There is a flaw in your communication system with your customers as well as no response.

Status feedback would be appreciated.