WA
Wallace A
1 reviews | Active since Jan 2022
22 Nov 2024, 12:36
Delayed delivery with no communication
I’m very disappointed in the poor/lack of communication from Samsung. I bought a tv from vodacom on Wednesday 13 November 2024. I received the tv voucher that I had to redeem on Samsungs website. The voucher was redeemed on the same day as purchase. As per Vodacom I would then receive an sms from Skynet and delivery will take place within 72hours. It has been more than a week and still have not received any sms or feedback from Samsung or Skynet. I have sent emails and tried calling numerous times to no avail. Please assist in resolving this matter. ***
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Samsung South Africa's replyOfficial
22 Nov 2024, 12:37Good day Wallace ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply22 Nov 2024, 12:37
Official
Good day Wallace ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM