Delayed Delivery

Dear Samsung Customer Relations Team,

I am writing to formally lodge a complaint regarding the extremely poor service I have received in relation to my order placed on 12 December, which included a television and a smart watch.

At the time of purchase, I was clearly advised that delivery would take 3 to 4 working days. However, despite this assurance, I only received the television on 5 January, and to date, the smart watch has still not been delivered.

I have had to make numerous follow-up calls regarding this matter and have been in contact with a representative named Zanele on at least ten occasions. On multiple instances, I was promised a callback that never happened. Most recently, I was again advised to wait a further 24 hours for delivery, despite the excessive delay already experienced.

To make matters worse, when I expressed my frustration after weeks of waiting and repeated broken promises, the call was abruptly disconnected as soon as my tone changed. This is completely unacceptable and highly unprofessional.

This experience has caused significant inconvenience and reflects very poorly on Samsung’s customer service standards. I expect this matter to be treated with urgency.

I request the following: 1.Immediate confirmation of when the smart watch will be delivered, or 2. A suitable resolution if delivery cannot be fulfilled immediately, and 3. A formal acknowledgment of this complaint and an explanation for the service failures experienced. Please provide written confirmation of this complaint along with a reference number. I expect a prompt response.

Why are you trusting Skynet with your deliveries.

Sincerely, Aqeela Saffodien Cell no. *** Order number: ZA*** Email: ***