MG
Michael G
1 reviews | Active since Mar 2009
22 Mar 2022, 10:38
Delayed Delivery & Broken Promises
I bought the latest S22 ultra on the samsung store on 10 March, along with 2 accessories, the order emailed to me said the dispatch date is 10 March. By 14 March there was no progress and after repeated calls to different agents we were told the accessories is out of stock. We agreed to only receive the phone, with a voucher for the accessories in the future. We called back on Wednesday and was told the same story(again we asked to at least receive the phone). On friday 22 March we called again and was promised it would be sent ASAP. Today on the Samsung site it still shows Preparing Dispatch. How long does it take to prepare???
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Mar 2022, 10:54Good morning Michael,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply22 Mar 2022, 10:54
Official
Good morning Michael,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
MG
Michael G's updateReviewer Update
22 Mar 2022, 10:59:-) thank you for the quick reply, im looking forward to your feedback
MG
Michael G's update22 Mar 2022, 10:59
Reviewer Update
:-) thank you for the quick reply, im looking forward to your feedback
MG
Michael G's updateReviewer Update
22 Mar 2022, 16:27I have received a call saying they are looking into it but no progress on the order so far.
MG
Michael G's update22 Mar 2022, 16:27
Reviewer Update
I have received a call saying they are looking into it but no progress on the order so far.