Delayed and not caring

I Upgraded my Vodacom contract to the A35 with watch and buds at a game store, after months of calling and complaining I received only the buds upon enquiry I was advised by Yvonne that Samsung said I completed the form incorrectly and selected Game store as place of purchase instead of Vodacom, so only entitled the Buds, First off Game did not advertise it that way second their form have my number and IMEI as well as stated it was upgrade, so why are they struggling to complete the order ,their T and C state watch and buds with contract or upgrade, you have all the details and know it is the form , Consultant Yvonne advised to speak to a Kate as they advised that is it and finish( I am not satisfied) and this far nobody contacted me after calling and being advised she will return my call. I had to wait and lay complaints to get anything and Samsung was late with deliveries and I had to understand they took months to deliver half of Promotion, Samsung made me wait and know the form is a problem, Quick to promote ,slow to deliver and they ignore you when not satisfied