Defective z flip 5

I got my Z Flips 5 in the middle of October and the first thing I noticed in 2 days was that it had a scratch already, 2 weeks later I had my pouch on. However, a few weeks ago my bezel popped off without my phone having fallen or anything. If I dare take my phone out of the pouch for a few hours I notice more scratches. Right now the screen has a black spot from where the bezel came off and you can hear creases when it closes.

This is not fair because I have to pay more than R20 000 for a phone that I can't even gift to anyone but throw away in a few months if things continue like this. Having a complementary Samsung Care to fix a dud of a phone once is unfair as well. You know your product is not worth the money but haven't recalled it. I've seen other reviews online from people in other countries as well. The phone gets bust in less than 3 months.

I've owned a delicate phone before, the S8 therefore I know what to do to keep them. I gave away that phone after 2 years of using it and my nephew used it for 3 more years before a baby immersed it in water. My next phone was the S20fe although not a flagship it's still in a great condition and the screen doesn't even have scratches.

Now the phone that's supposed to be ahead of it's time is even worse than a Fan Edition. You are *****ing from us because we have brand loyalty that was created by generations like the J700 and J750. Yes, I've owned Samsung phones since that generation even the ActivSE, so I know what I'm talking about. I'm even ashamed to put my phone on the desk because people laugh at me and say what a fool I've been to buy a phone that was recently released. I didn't have an issue with my FE so I didn't see one now.

My husband moved to Apple this year after owning every Note from Note1 until 20, if this all you can do I will move as well. We don't need Samsung Care that we need to pay for and still pay R1000 when getting the phone fixed. We need durable phones. Recall the Z Flip 5, it's not fair to still sell them when you know something is wrong with them.

Sent an email to Samsung online obviously no response.