MG
Mano G
1 reviews | Active since Jan 2020
13 Sept 2021, 12:05
Defective workmanship and pathetic customer service
Bought a new SAMSUNG fridge from Makro with ice maker and water dispenser. Water dispenser not working ,leaking lots of water inside fridge. Logged a call with Makro 3 days ago .Still waiting for response. Unacceptable to purchase a fridge that does not work from a so called leading brand and receive no response at all
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Replies (3)
Samsung South Africa's replyOfficial
13 Sept 2021, 12:07Good day Mano ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply13 Sept 2021, 12:07
Official
Good day Mano ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
MG
Mano G's updateReviewer Update
13 Sept 2021, 13:20Please do urgently as I dont want my perishables and other items to get rotten/spolit
MG
Mano G's update13 Sept 2021, 13:20
Reviewer Update
Please do urgently as I dont want my perishables and other items to get rotten/spolit
MG
Mano G's updateReviewer Update
13 Sept 2021, 13:24Please note that I logged a call with Makro,they told me it would take 2 to 5 working days to resolve.They gave me a reference number : ***
MG
Mano G's update13 Sept 2021, 13:24
Reviewer Update
Please note that I logged a call with Makro,they told me it would take 2 to 5 working days to resolve.They gave me a reference number : ***