Defective TV- no response

<p>I purchased a Samsung Plasma TV in 2013 from Hirchs. In 2015 the screen developed a green line and was replaced by Samsung. In 2016 Less than 18 months after being repaired the same problem has emerged again. This model of TV from Samsung is clearly defective and should be replaced. However after weeks of communication with Samsung there has been no response.</p> <p> </p> <p>We logged a call with Samsung. They said that the needed to send out a technician to confirm that it is the same issue. They sent out the technician.</p> <p> </p> <p>Then no one from Samsung contacted us again. We contacted them, they said they were waiting for the assessment report and we would be contacted as soon as they received. Again no one contacted use.</p> <p> </p> <p>Sent several e mails, months passed , no responses received. Samsung Tv that cost R15k only lasted about 3 years. Tv was defective had the same fault twice, No feedback from Samsung or the assessment.</p>