1 reviews | Active since Jul 2016
Defective TV
<p>I purchased a Samsung Plasma TV in 2013 from Hirchs. In 2015 the screen developed a green line and was replaced by Samsung. Less than 18 months after being repaired the same problem has emerged again. This model of TV from Samsung is clearly defective and should be replaced. However after weeks of communication with Samsung there has been no response.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ********** 588.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ********** 588.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung Team
Hello Sameshan
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 621
Regards
Hello Sameshan
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 621
Regards
Hi
i was told a that once an assessment is carried out I would be contacted. It has been weeks since the assessment was done and no one had contacted us. We have sent emails to the customer service be with no response.
Hi
i was told a that once an assessment is carried out I would be contacted. It has been weeks since the assessment was done and no one had contacted us. We have sent emails to the customer service be with no response.
Never received any feedback from Samsun.
R16000 for a Tv that broke twice and lasted just 2 years.
Clearly a defective product from Samsung,
Still waiting for them to come back to us as they promised
Teftible customer service.
Never received any feedback from Samsun.
R16000 for a Tv that broke twice and lasted just 2 years.
Clearly a defective product from Samsung,
Still waiting for them to come back to us as they promised
Teftible customer service.