Defective Samsung Fridge

I bought a Samsung Fridge at Makro Centurion on 24 September 2020, and the fridge started giving me problems in December with all the food getting spoiled because the fridge was just not cold. The fridge has been giving me problems since then until I realized that the fridge has a serious problem, even in winter with the weather temperatures being extremely low outside, the fridge was still not cooling. I then went to Makro to report and they logged a call with Samsung South Africa.

I received a call from a Samsung representative advising me that they will be appointing a technician to come and have a look. A day after that I received a call from a gentleman from MM All Electronics for an appointment for Monday 07 June 2021. The technician arrived as per the appointment and upon inspection, he advised that he must repair the fridge and he must replace a fan and defrost element ( or something). I objected to that repair I indicated that this is a major repair for a fridge that is 8 months old, it means that I was sold a defective product because the problem started in December and continuously I have been experiencing the problem and I have lost a lot of money on my food that was spoilt and I had to throw away over a period. I indicated that instead of a major repair I insist o the replacement. The technician called its office and they advised me to call Samsung.

I called Samsung and registered my complaint and the representative advised me that a matter will be escalated and I will receive a call with the way forward.

I then received a call from another advising me that she has received an escalation with a statement that I refused for a fridge to repaired. I indicated to her that my reluctance is based on the fact that a newly bought fridge had to undergo a major repair in less than a year and the problem started in December. She said the fridge won't be replaced because I failed to report within six months and I told her that the problem started in December, not at the time of reporting. It seems as if Samsung they are putting a blame on me for buying their defective product.

I was never told nor advised by anyone about that 6 months rule otherwise I was not going to monitor the fridge before reporting it to Makro where I bought it. Now I am sitting with a new fridge that must undergo a major repair in less than 1 year, not due to my fault but as a result of buying a defective product and Samsung SA refusing to take responsibility.