Defective Samsung Fridge

Bought a new Samsung fridge at Makro Centurion on 29 December 2019. Fridge not making/dispensing ice. Call logged with Makro on 31 December 2019 Ref 469765 and since it was a new fridge this was escalated to Samsung SA. Samsung eventually contacted me on 9 January 2020 ref *** and were supposed to facilitate a swop unit with Makro as per my telecom with the agent. To date that still hasn't materialized and I still have a fridge that's defective. Their call centre had the nerve to call me and rate their service. I am disappointed with the product as it remains defective.