CV
Corrie V
1 reviews | Active since Aug 2011
04 Nov 2022, 10:12
Defective Samsung 27" Curved LED screens
Defective Samsung 27" Curved LED screens
I bought 2 Samsung 27" Curved LED screens on 27/08/2022 from Makro Silver Lakes. After 2.5 weeks after adjusting on-screen menu settings, both screens lost HDMI connectivity to my laptops.
Samsung service centre tested them and said they need to be fixed but no part are available. Makro refused a refund as it was past their 14 day return policy.
Been struggling with Samsung and the service centre since 23/09/2022 to get a refund/replacement of the 3 week old screens.
Unacceptable for brand new screens. Samsung (***) not getting back to me - I have to follow-up.
I want a refund - I have lost confidence in Samsung !
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Replies (2)
Samsung South Africa's replyOfficial
04 Nov 2022, 10:14Good morning Corrie ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply04 Nov 2022, 10:14
Official
Good morning Corrie ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
CV
Corrie V's updateReviewer Update
08 Nov 2022, 07:26After logging my issue via this platform on Friday, my issue was resolved within less than 2 business days.
It is a pitty that you have to resolve to this to get things done. All other channels were fruitless and just created more frustrations.
Thank you for responding to my issue - I am happy that I was fully refunded.
It is a pitty that you have to resolve to this to get things done. All other channels were fruitless and just created more frustrations.
Thank you for responding to my issue - I am happy that I was fully refunded.
CV
Corrie V's update08 Nov 2022, 07:26
Reviewer Update
After logging my issue via this platform on Friday, my issue was resolved within less than 2 business days.
It is a pitty that you have to resolve to this to get things done. All other channels were fruitless and just created more frustrations.
Thank you for responding to my issue - I am happy that I was fully refunded.
It is a pitty that you have to resolve to this to get things done. All other channels were fruitless and just created more frustrations.
Thank you for responding to my issue - I am happy that I was fully refunded.