JP
Janice P
1 reviews | Active since Dec 2022
27 Feb 2023, 11:33
DEFECTIVE REFRIGERATOR 2ND TIME NOT WORKING UNDER 1 YEAR OLD
My new Refrigerator purchased has stopped working for the 2nd time. It stopped working in December, 7 month's old. Technician came out and changed the fan. 1 and half month later same fault, Refrigerator packs up again. Samsung customer service is so appalling. SAMSUNG WONT RESOLVE THIS DEFECTIVE REFRIGERATOR AND REPLACE IT.
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Replies (3)
Samsung South Africa's replyOfficial
27 Feb 2023, 11:34Good day Janice,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply27 Feb 2023, 11:34
Official
Good day Janice,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
JP
Janice P's updateReviewer Update
28 Feb 2023, 18:59This is my 2nd day of constant emails and calls made to Samsung. Was promised a call from Linda yesterday, the customer service manager I was told. No call received. Had to keep calling today and put
on hold for long periods. Day 2: Essential Refrigerator not working after 2 months of repairs, not even 1 year old. Please assist your client's effectively, that's all I ask. Make it a priority to fix a under guarantee essential Refrigerator. I don't think this is too much to ask.
on hold for long periods. Day 2: Essential Refrigerator not working after 2 months of repairs, not even 1 year old. Please assist your client's effectively, that's all I ask. Make it a priority to fix a under guarantee essential Refrigerator. I don't think this is too much to ask.
JP
Janice P's update28 Feb 2023, 18:59
Reviewer Update
This is my 2nd day of constant emails and calls made to Samsung. Was promised a call from Linda yesterday, the customer service manager I was told. No call received. Had to keep calling today and put
on hold for long periods. Day 2: Essential Refrigerator not working after 2 months of repairs, not even 1 year old. Please assist your client's effectively, that's all I ask. Make it a priority to fix a under guarantee essential Refrigerator. I don't think this is too much to ask.
on hold for long periods. Day 2: Essential Refrigerator not working after 2 months of repairs, not even 1 year old. Please assist your client's effectively, that's all I ask. Make it a priority to fix a under guarantee essential Refrigerator. I don't think this is too much to ask.
Samsung South Africa's replyOfficial
01 Mar 2023, 09:43The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply01 Mar 2023, 09:43
Official
The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM