Defective Productive

<p>My mom purchased a Samsung J5 cellphone on the 15/05/2016 for my sister as a birthday present. In less than a month we experienced problems. Th back button on the phone did not work at times and the mic was very low, to the point that the person on the other line could barely make out anything.</p> <p>So i took the phone in to the samsaung walk in centre in Constanstia Office Park, they took in the phone and i was told to expect a turn around time of 2-3 working days. It took 2 weeks to get the phone back.</p> <p>The same night we discovered that the back button now worked but not the mic. So I yet again returned to the store and booked the phone in.. When I get to the walk in centre I am told it must be a network issue and not the phone. Lo and behold the agent then says he needs to book it in. AGAIN promised 2-3 working days</p> <p>I finally get a message that the phone is fixed, so I yet again make another trip to the repair centre, wait for 30 minutes in a queue. My number is called up and I am given the phone. Before I even get up from my seat I notice the home button(middle button) is defective. ITS NOT WORKING.</p> <p>So i tell the technician and he says he'll take it to the back. I wait for another 30 minutes and I am than asked if i can wait another 30-45 minutes. I clearly do not have a job to get to.</p> <p>So My sister is still without a phone. This is supposedly a new phone. If the phone can be defective in less than a month what happens when the warranty fails.</p> <p>The mic has been changed, the motherboard has been changed and still nothing. Are these the kind of products you sell to people?????</p>