NH
Nishal H
1 reviews | Active since Sept 2024
19 Sept 2024, 15:47
Defective Product and Terrible service
Is there an option zero stars?? Samsung SA has to have the most useless products, aftersales service and service providers.
Purchased a brand new TV with a clear defect, i called Samsung within 14 days, they sent an assessor out to check the TV only for them to go back and say nothing is wrong with it. The Samsung service provider assessor even tells us that this TV is built with this defect but nothing can be done. I ask for an exchange or a refund but they cant do either even though i have notified them within my 14 day cooling off period
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Replies (2)
Samsung South Africa's replyOfficial
19 Sept 2024, 15:49Good day Nishal
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Sept 2024, 15:49
Official
Good day Nishal
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
NH
Nishal H's updateReviewer Update
25 Sept 2024, 13:18Apparently, my case is closed with all incorrect information supp**** on the escalation letter...the letter is addressed to the incorrect person, not sure who that person is yet it has the Ref number that was allocated to me. The closure letter also has the incorrect query and rejection reason stated on it. I wasn't surprised though, this is the typical incompetence by Samsung stuff and expected pathetic quality products...I WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT EVER AGAIN!!
NH
Nishal H's update25 Sept 2024, 13:18
Reviewer Update
Apparently, my case is closed with all incorrect information supp**** on the escalation letter...the letter is addressed to the incorrect person, not sure who that person is yet it has the Ref number that was allocated to me. The closure letter also has the incorrect query and rejection reason stated on it. I wasn't surprised though, this is the typical incompetence by Samsung stuff and expected pathetic quality products...I WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT EVER AGAIN!!