NH
Noxolo H
1 reviews | Active since May 2021
28 May 2021, 11:57
Defective Microwave
I bought a microwave oven on 26 February 2021, a Samsung brand ME0113M1 the microwave has stopped heating food as from 24 May 2021 which is within 3 months and the store is refusing to refund me or give me a new microwave they rather inspect it and repair it for me instead. In the meantime i must stay for a week without a microwave whilst service department is trying to resolve the issue. This is totally unacceptable and a bad service altogether especially for a product that is not even a year old. Samsung please refund me or exchange my microwave.
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Samsung South Africa's replyOfficial
28 May 2021, 11:58Good morning Noxolo ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply28 May 2021, 11:58
Official
Good morning Noxolo ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM