1 reviews | Active since Oct 2016
Defective fridge and ********* attitude by Samsung SA
I bought this fridge on 29 September 2020 at Makro and I can’t keep food inside for more than 3 days, it just got rotten inside the fridge. I complained at Makro who then logged a call to Samsung to replace a defective fridge and Samsung they are refusing to replace a fridge they want to repair it, which means replacement of 95 % of the fridge components other than the outside shell. Samsung SAvis refusing to tso accountability hiding behind CPA six months exchange clause even though the fridge component has never worked from the date of purchase only a freezer that is working.
I went home last week due to emergency and came back today and I had to throw more than R2000 worth of food because it is rotten inside the fridge.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
