SJ
Shaaiesta J

1 reviews | Active since Jul 2020

06 Jul 2018, 12:11

defected goods

last year I received a Samsung top loader from my insurance company after my Samsung washing machine blew. after one wash the machine stopped rinsing the clothes, the company hursches from where it was bought from replaced the machine with another one. now do the past month the replaced machine is doing exactly the same...every time I wash the clothes it doesn't rinse proper and I have to rerinse it by hand , this is ridiculous has it takes time and waste water and electricity and doesn't do what it suppose to. I thought its the washing power and have changed it to different brands but when I use my mother in-laws machine which is an L.G it doesn't to this to my clothes...samsung makes **** reject stuff and expect us to pay ridiculous prices for junk that doesnt work. Samsung needs to sort out this...people don't buy Samsung rather another brand like L.G. I have pictures of clothes that I have to rinse again from yesterday and today's load

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Jul 2018, 14:12
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^MS