Defected fridge since purchase

<p>I received the attached depreciation quote last Friday.</p> <p>Please could you assist me in this matter.</p> <p>In all sincerity, I feel that as a loyal Samsung customer I deserve better. In my defense, since I have purchased the fridge in 2011, we were experiencing the same problem with the fridge (back panel freezing up with inconsistent temperatures causing drippage in the vegetable drawers) even while on warranty. It happened a second time and now in the 5th year again. To be this is a defected unit. I am now told that the fridge is irreparable after paying R1600 to liptronics for parts and services that were unsuccessful and a waste of time and money to me. Liptronics is only prepared to refund R1100, and the removal of their parts which I have no objection to.</p> <p>I am a loyal Samsung supporter and customer. I refuse to settle for this settlement. If need be I am prepared to take further action. Had the product not been problematic since purchase then I agree by all means I would settle for thus proposal. The fact that the unit has been troublesome since purchase is definitely proof of a defect.</p> <p>I would like this matter to be reviewed as I refuse to believe that a Samsung fridge can have a lifespan of under 6 years.</p> <p>I also don't think it's fair for me to have only 7 days to make a decision and have payment made. Due to personal circumstances I have been unable to view my email last Friday when it was sent. I was able to view my mail on Monday. Is the quote valid for 7 working days? Or 7 calendar days? I believe this is very little time to have an opportunity to view the replacement product in store.</p>