LH
Lee H
1 reviews | Active since Aug 2023
24 Aug 2023, 16:57
Defected appliance is the customers problem
I purchased a microwave less than a year ago that was just over 4k, I had to book it in because it was not heating. The apparently fixed the part. I had to take it back few weeks ago because of the same issue. I told them to keep thier microwave I would prefer to be refunded and purchase another one. Samsung after sending me from pillar to post reading the worst customer service script is refusing to refund me. How can you be replacing a part in a mir***ave that is less than a year old an expect the customer to be happy! Should have just purchased a second hand microwave. I have uses samsung for years. I will never ever purchase anything from this brand again. Do not purchase samsung, they have already retuened 3 microwaves of the same line.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
24 Aug 2023, 16:59Good day Lee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply24 Aug 2023, 16:59
Official
Good day Lee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
LH
Lee H's updateReviewer Update
03 Oct 2023, 17:01It has been a long, tedious process, but I booked in a microwave I had purchased less than a year ago because it was not heating this what has happened:
1. Booked for repair first time, was told it was fixed
2. Returned it a month later with the same issue, I requested a refund.
3. Was told nothing is wrong with the microwave and the query is closed, if I am not happy escalate it with the Oumbadsman
4. Samsung legal was involved after I contacted my local oumbadsman
5. I was told they have FIXED my microwave.
My question then is had I not escalated to the Oumbadsman, they would not have found and fixed whatever part is broken. Somewhere along the way, there has been a lack of transparency.
Can you purchase a car and not even a month in have to replace the engine?
Samsung refuses to refund me and when I question the lack of transparency i.e how was cleared as not having a fault, yet the second service centre fixed the fault?
I have only ever used Samsung appliances but I will never ever purchase any product from them, no amount of "I do apologise for the inconvenience ma'am" will change the fact that Samsung expects me to keep a clearly defective product and be subjected to constantly doing this song and dance every time it is not working.
I am beyond disappointed.
There is an exception to every rule. They should look at this case and refund me. But do you think they have the integrity to do that, after the head of escalations made me feel like I was imagining things because as far as they are concerned nothing is wrong with the product I must complain to Oumbadsman.
1. Booked for repair first time, was told it was fixed
2. Returned it a month later with the same issue, I requested a refund.
3. Was told nothing is wrong with the microwave and the query is closed, if I am not happy escalate it with the Oumbadsman
4. Samsung legal was involved after I contacted my local oumbadsman
5. I was told they have FIXED my microwave.
My question then is had I not escalated to the Oumbadsman, they would not have found and fixed whatever part is broken. Somewhere along the way, there has been a lack of transparency.
Can you purchase a car and not even a month in have to replace the engine?
Samsung refuses to refund me and when I question the lack of transparency i.e how was cleared as not having a fault, yet the second service centre fixed the fault?
I have only ever used Samsung appliances but I will never ever purchase any product from them, no amount of "I do apologise for the inconvenience ma'am" will change the fact that Samsung expects me to keep a clearly defective product and be subjected to constantly doing this song and dance every time it is not working.
I am beyond disappointed.
There is an exception to every rule. They should look at this case and refund me. But do you think they have the integrity to do that, after the head of escalations made me feel like I was imagining things because as far as they are concerned nothing is wrong with the product I must complain to Oumbadsman.
LH
Lee H's update03 Oct 2023, 17:01
Reviewer Update
It has been a long, tedious process, but I booked in a microwave I had purchased less than a year ago because it was not heating this what has happened:
1. Booked for repair first time, was told it was fixed
2. Returned it a month later with the same issue, I requested a refund.
3. Was told nothing is wrong with the microwave and the query is closed, if I am not happy escalate it with the Oumbadsman
4. Samsung legal was involved after I contacted my local oumbadsman
5. I was told they have FIXED my microwave.
My question then is had I not escalated to the Oumbadsman, they would not have found and fixed whatever part is broken. Somewhere along the way, there has been a lack of transparency.
Can you purchase a car and not even a month in have to replace the engine?
Samsung refuses to refund me and when I question the lack of transparency i.e how was cleared as not having a fault, yet the second service centre fixed the fault?
I have only ever used Samsung appliances but I will never ever purchase any product from them, no amount of "I do apologise for the inconvenience ma'am" will change the fact that Samsung expects me to keep a clearly defective product and be subjected to constantly doing this song and dance every time it is not working.
I am beyond disappointed.
There is an exception to every rule. They should look at this case and refund me. But do you think they have the integrity to do that, after the head of escalations made me feel like I was imagining things because as far as they are concerned nothing is wrong with the product I must complain to Oumbadsman.
1. Booked for repair first time, was told it was fixed
2. Returned it a month later with the same issue, I requested a refund.
3. Was told nothing is wrong with the microwave and the query is closed, if I am not happy escalate it with the Oumbadsman
4. Samsung legal was involved after I contacted my local oumbadsman
5. I was told they have FIXED my microwave.
My question then is had I not escalated to the Oumbadsman, they would not have found and fixed whatever part is broken. Somewhere along the way, there has been a lack of transparency.
Can you purchase a car and not even a month in have to replace the engine?
Samsung refuses to refund me and when I question the lack of transparency i.e how was cleared as not having a fault, yet the second service centre fixed the fault?
I have only ever used Samsung appliances but I will never ever purchase any product from them, no amount of "I do apologise for the inconvenience ma'am" will change the fact that Samsung expects me to keep a clearly defective product and be subjected to constantly doing this song and dance every time it is not working.
I am beyond disappointed.
There is an exception to every rule. They should look at this case and refund me. But do you think they have the integrity to do that, after the head of escalations made me feel like I was imagining things because as far as they are concerned nothing is wrong with the product I must complain to Oumbadsman.