Defect in Tab4

<p><span style="color: #555555; background-color: #ffffff;">Currently paying a amonthly subscription toward a Samsung tab4 with Telkom, this 24 month subscription includes the device payment etc however I have been experiencing issues with the tablet. Had been to the telkom store on the 10th October and was seen to by Mr. Sithembiso Mngoma, he had blatantly stated that the device is only covered with Telkom for 12 months and it is 1 month over this period hence, I am required to approach samsung directly. After the pathetic service, I approached samsung and a week later was asked to pick up the tablet. The matter had not been resolved, the tablet is continously switching off and only comes on after connecting the charger. The tablet worsened, taken the tablet back to samsung and the consultant states I should pay +R1000 to have a battery replaced as it is only covered in the first year. I am really upset with the service rendered, being misled by telkom and still paying for a device which does not work. Complaint has been lodged with the Samsung contact center under the </span><span style="color: #555555; background-color: #ffffff;">REF ********** 286</span></p>