MT
Martie T
1 reviews | Active since Dec 2020
17 Dec 2020, 17:22
Default 18kg. Washing machine
Samsung is not in the bussiness of solving complaints.I bought 18kg Washing machine through Takelot, which work for 10 days..After numerous phone calls , e-mails, technician reports and promises that the complaint will be address and escalate..NOTHING..I cant move pass the 1st line manager. To speak to the right person is impossible..There is NO help..
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Samsung South Africa's replyOfficial
17 Dec 2020, 18:03 Good Day Martie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply17 Dec 2020, 18:03
Official
Good Day Martie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS