SM
Sunil M

1 reviews | Active since Mar 2009

25 Oct 2015, 21:20

Decietful Customer Service Department

In Mary's absence, we have checked on the system and found that your unit has been assessed and findings were that the part is not available. We can assist by having the unit depreciated for a new unit. How ever in order for us to assist, may you please provide us with the picture of the unit and the picture of the serial number. <br> <br> The pictures was sent on the 26 August with a follow-up email on the 13 Sep - still no response. Don't operate a ********* customer service who only responds to Hello Peter complaints. Give an address and you can get your inferior built tv delivered to your company.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Oct 2015, 09:56
Official
Hello sunilmug,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA