1 reviews | Active since Apr 2017
Deceptive warranty claims and poor parts after care service
<p>I purchased a Samsung Microwave due to the fact that it was sold to me with a 10 Year Warranty just over 2 years ago. The microwave malfunctioned and i took the Microwave to the repair centre specified by Samsung only to be told that the warranty is only on the inside ceramic cavity. Fair enough, I paid the deposit to repair but to make matters worse I have to wait 4 weeks for the part to arrive which i find unacceptable. Will definitely not be buying any Samsung appliances in future!</p>
Dear Omar,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Dear Omar,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
