AO
Ahmed O

1 reviews | Active since Apr 2017

19 Apr 2017, 15:10

Deceptive warranty claims and poor parts after care service

<p>I purchased a Samsung Microwave due to the fact that it was sold to me with a 10 Year Warranty just over 2 years ago. The microwave malfunctioned and i took the Microwave to the repair centre specified by Samsung only to be told that the warranty is only on the inside ceramic cavity. Fair enough, I paid the deposit to repair but to make matters worse I have to wait 4 weeks for the part to arrive which i find unacceptable. Will definitely not be buying any Samsung appliances in future!</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Apr 2017, 10:48
Official

Dear Omar,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number:***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.