**************** at Samsung Smart Care

After refusing to have my Samsung S4 which is still valid under the 24-month ADH Agreement, Samsung Smart Care proceeded to argue that I pay R2000 for the said liquid damage that had been done to the device. I refused to and went to the Smart Care Centre to get the unfixed device back. I had just given up on them. After much research, I managed to diagnose the problem myself and found a repair shop that specializes in solving it on S4 models. <br> <br> I took the phone to this service shop and they had my phone ready and working in a couple of hours and it cost me R450 - less than 25% of what Samsung Smart Care was planning to charge. The phone is working just fine. All that was required was to replace a part that costs about R300. <br> <br> Thank you Samsung Smart Care SA for showing us why you, your service and repair system should no longer be trusted!<br>