**************** and Unreliable products

I purchased a sumsung home theatre system not even 4 months old (Model nr HT-F453HK).<br> <br> The remote is faulty. I have taken the remote to Samsung at Cresta Shopping Centre and the advised me that the dvd remote needs to be paired again and to call ***. After a long period on the phone i was advised to take it back to samsung. I was told then that the remote is faulty as other remotes works on my device. I was yet agin told that i must phone the repair centre to book in my device and remote on *** to get it fixed quicker. I called numerous times and when i finally got through the lady i spoke to adviced me not to as i need to purchase a new remote for a device thats 4 months old and still under warentee. I asked to speak to a manager and the call centre manager and was also adviced that accessories arent covered and that i need to puchace a new remote.Why not save me all the petrol and close to R300 worth of airtime by telling me this at the cresta branch and most importantly why do i need to purchase a new remote for a device basically brand new!!! THIS IS **************** AND IF THE PRODUCTS AT SUMSUNG ARE THIS UNRELIABLE then i will not be supporting ur brand anymo