jV
james V
1 reviews | Active since Aug 2013
20 Feb 2025, 13:40
daylight ******* by samsung
ordered galaxy buds 3 pro on th 13th of feb 2025 the invoice says it scheduled for the 17th for delivery it still hasent been delivered i have no tracking to get it the refused to give me anything on writing so if they refused to give tracking i fell like i have been ****** by a big company like samsung if you cant supply the customer on a order dont accept payment so i want a full refund so i can go by it at a local store incredible connection by the way they have stock
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
20 Feb 2025, 13:43Good day James
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2025, 13:43
Official
Good day James
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
jV
james V's updateReviewer Update
20 Feb 2025, 14:54if you cant give me a tracking number by tomorow at 10 i want a full refund
jV
james V's update20 Feb 2025, 14:54
Reviewer Update
if you cant give me a tracking number by tomorow at 10 i want a full refund
jV
james V's updateReviewer Update
20 Feb 2025, 15:49Its taking to long its been a week since i orderd clearly i am not important enough to get what i paid for so i want a proper response by tomorrow i will be taking action via ncr and my legal protection at my bank
jV
james V's update20 Feb 2025, 15:49
Reviewer Update
Its taking to long its been a week since i orderd clearly i am not important enough to get what i paid for so i want a proper response by tomorrow i will be taking action via ncr and my legal protection at my bank
jV
james V's updateReviewer Update
20 Feb 2025, 21:25In South Africa, if you have paid for an item but haven't received it, according to the Consumer Protection Act (CPA), you have the right to cancel the transaction and demand a full refund of the money you paid, as the supplier is obligated to deliver the goods within a reasonable timeframe after payment; if they fail to do so, you can claim a refund under the CPA's provisions.
Key points about your rights under the CPA:
- Right to cancel:
- You can cancel the purchase agreement if the seller does not deliver the goods within a reasonable time after payment.
- Full refund:
- If you cancel due to non-delivery, you are entitled to a full refund of the purchase price, including any interest accrued.
jV
james V's update20 Feb 2025, 21:25
Reviewer Update
In South Africa, if you have paid for an item but haven't received it, according to the Consumer Protection Act (CPA), you have the right to cancel the transaction and demand a full refund of the money you paid, as the supplier is obligated to deliver the goods within a reasonable timeframe after payment; if they fail to do so, you can claim a refund under the CPA's provisions.
Key points about your rights under the CPA:
- Right to cancel:
- You can cancel the purchase agreement if the seller does not deliver the goods within a reasonable time after payment.
- Full refund:
- If you cancel due to non-delivery, you are entitled to a full refund of the purchase price, including any interest accrued.
jV
james V's updateReviewer Update
21 Feb 2025, 10:42Still no answer samsung i want my money refunded or an answer by 12 today or i will have to take this further
I paid for this item and have not recieved anything not even a tracking number
I paid for this item and have not recieved anything not even a tracking number
jV
james V's update21 Feb 2025, 10:42
Reviewer Update
Still no answer samsung i want my money refunded or an answer by 12 today or i will have to take this further
I paid for this item and have not recieved anything not even a tracking number
I paid for this item and have not recieved anything not even a tracking number