BP
Brad P
1 reviews | Active since Apr 2022
30 Nov 2024, 17:41
Daylight ******* and poor service
The Samsung Clearwater store has the worst service not only from staff but also the owner
After dealing with useless staff I was then refused by all staff to even give me their names
The owner told me I would find out who he is yet had no way of dealing with any issues I raised
As a paying customer I now feel ****** as I'm in a worse position than before
I don't suggest this store as a repairer or retailer
Honestly I don't know how Samsung SA could even tolerate such pathetic service given by their staff
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Replies (1)
Samsung South Africa's replyOfficial
02 Dec 2024, 06:05Good day Brad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply02 Dec 2024, 06:05
Official
Good day Brad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM