bB
booilitshani B
1 reviews | Active since Oct 2016
07 Feb 2024, 11:09
Daylight *******
My phone is being hoarded as i cannot pay the r300 for an assessment fee. They wont fix my phone. Now i cannot get my phone. My phone is still under warranty. Can they please just update software. Or return my phone at no cost. Day light *******.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
07 Feb 2024, 11:13Good day Litshani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply07 Feb 2024, 11:13
Official
Good day Litshani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's replyOfficial
07 Feb 2024, 15:56Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
KK
Samsung South Africa's reply07 Feb 2024, 15:56
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
KK