David loses to Goliath.

After appealing about a denied warranty claim where the door handle of my microwave oven detached because of the effort needed to pull it open. I subsequently checked it against others in store and found the the latch springs were overtight. The Samsung warranty considers and item whether it be a TV, Phone or Microwave, arrives with any external damage then the warranty is invalid. I spoke with the technician to explain that if he checked the springs of the latch he would find them defective and this would explain the handle. He said under the warranty there was no need to check them. I appealed to Samsung who said the would escalate the investigation. I received a call saying that she had carried out a review and because of the handle damage the warranty was invalid. I asked what the result of the testing of the latch springs had found. I was told that they had not been checked as the handle was damaged and therefore the warranty was invalid. When I pointed out that this was the reason for my appeal. I was told the an investigation was carried out and the report said that the handle was damaged. When I tried to explain that the report was the same as the one sent to me and that no escalated investigation had been done. I was then subjected to the frustrating merry-go-round of "The handle is damaged therefore the warranty is void" When I said please check the springs and I was told there was no requirement too. Luckily this is all recorded. The agent said that she was closing the case, even though I was not satisfied that I had been treated fairly. I asked to speak to her supervisor and was ignored. Finally after appealing she said he manager would contact me but she was closing the case. So that is that! The caring Samsung South Africa. Anyone would think I was asking for a new microwave. All I wanted was a fair service from a reputable company. I didn't break the door handle and I thought I would get a fair deal. No such luck.