DN
Daniel N
1 reviews | Active since Jan 2019
31 Mar 2021, 15:58
Daniel Christopher Naidoo
I bought a double door samsung frost free fridge from Makro and within a period of six months one fan malfunctioned an agent from Samsung arrived and replaced the fan then in February the fridge began freezing (frost free) called Samsung and was informed that the fridge needs to be repaired frustrated with this I called Samsung and was told that they cannot do anything with regards to replacement or credit
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Replies (2)
Samsung South Africa's replyOfficial
31 Mar 2021, 16:00Good afternoon Daniel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 Mar 2021, 16:00
Official
Good afternoon Daniel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
31 Mar 2021, 16:13Thank you for posting your comment Daniel, Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor booked a service call for you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply31 Mar 2021, 16:13
Official
Thank you for posting your comment Daniel, Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor booked a service call for you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM