DN
Daniel N
1 reviews | Active since Jan 2019
04 Apr 2021, 20:18
Daniel Christopher Naidoo
I would like to make reference to my previous review and was advised that samsung was supposed to send a technician before the easter weekend that never materialised as a result the frost free fridge that costs R21000 began defrosting on its own my contents were effected in the fridge Is this service delivery or what now I am facing a major problem in that I have to have my neighbors accomodate my perishables Disgusted Customer
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Replies (2)
Samsung South Africa's replyOfficial
05 Apr 2021, 08:10Good morning Daniel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply05 Apr 2021, 08:10
Official
Good morning Daniel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
05 Apr 2021, 10:00We apologize for the incovenience and undue frustration, this has caused
Please note that we are currently working on this matter to make sure that it is resolved in a timely manner.
Thank you for your patience and understanding.
Please note that we are currently working on this matter to make sure that it is resolved in a timely manner.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply05 Apr 2021, 10:00
Official
We apologize for the incovenience and undue frustration, this has caused
Please note that we are currently working on this matter to make sure that it is resolved in a timely manner.
Thank you for your patience and understanding.
Please note that we are currently working on this matter to make sure that it is resolved in a timely manner.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM