Damaged Samsung S8+ camera

I contacted samsung more than 5 weeks ago with regards to my Samsung s8+ having a faulty camera. I have been told someone will get back to me with regards to a loan phone because I cannot leave my phone without having a phone to use. Every time I query I get a different answer. I am now sitting with a faulty phone and based on the consumer protection act I am entitled to a new phone as it is less than 6 months old. I am absolutely fed up as my phone does not work properly and noone is assisting me.