sT
serena T

1 reviews | Active since May 2014

20 Jul 2015, 14:16

Damaged Samsung Galaxy S4 Mini Battery

I have a Samsung Galaxy S4 Mini & this is my 2nd battery that swell up & is damaged. I called them one of the days & they said they just cut the call on me it was so rude. It's Samsungs fault, its said on the internet that they made a certain percentage of damaged batteries & they will replace your battery if it swells, drains or explode. I can't afford another battery as I'm unemployed. I can't go to Samsung because I don't have any means of transport. Recently my friend had a damaged S4 Mini battery & your'll delivered a new battery to her & took the damaged one back. This S4 Mini is lying here useless & we pay so much for these phones. Can your'll please replace this damaged battery. Please help me as soon as possible. I will really appreciate it.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jul 2015, 16:23
Official
Hello SerenaToolsi,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA