zM
zareena M
1 reviews | Active since May 2015
13 May 2015, 10:46
damaged s4
I have a s4 on contract from Mtn an I just loved my phone until it fell an the screen cracked.I was told by Mtn to take it in to the Samsung care center which I did an they took about 5 days an fixed my phone. But 2 days later the phone stopped working .it went dead an blank. I took it back to them an they were going to let me know what the problem was.2 dys later I was told the mother board was faulty /damaged an that they were sending it off to the Durban Samsung center. 10 days later I was told phone is ready .when I went in to fetch the phone was still not working
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Replies (1)Samsung South Africa's replyOfficial
14 May 2015, 08:19Hello zareena100,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply14 May 2015, 08:19
Official
Hello zareena100,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
