DAMAGED REPLACEMENT DISHWASHER

Our original dishwasher had a manufacture fault, after numerous failed attempts to get a samsung technician to view the problem, we were EVENTUALLY advised they could not repair the unit and we would have the dishwasher replaced with a new one as it was still under warranty.<br> - We arranged with samsung call centre to replace the existing dishwasher with a new one, In that conversation we had requested that they were to please arrange delivery and installation to check the new dishwasher was without fault.<br> When the new unit was delivered - Samsung had not arranged to have a technician on site to connect and test the unit. I called samsung and was told that I did not ask for it to be connected! A poor excuse for the samsung representative not having done her job properly! <br> Needless to say the \new unit"has broken brackets"