DK
Desivan K

1 reviews | Active since Aug 2014

18 Jan 2017, 10:56

Damaged repaired speaker

<p>I sent through my speaker to samsung for repiars in October 2016, it came back in Decemeber 2016, the speaker was damaged due to courier neglience, i re submitted the speaker back on the 09 December 2016 and was returned stating cannot find parts does samsung work this unproffessional, i went to game and they gave me a cash back voucher</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jan 2017, 13:19
Official

Hi Desivan,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***.

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.